Terms and Conditions for Plumbing Services

Terms and Conditions – Knotts Plumbing LLC

Effective Date: April 17, 2026
Governing Jurisdiction: Davidson County, North Carolina

By scheduling service, approving an estimate, or allowing work to begin, you ("Customer") agree to the following terms:

1. Scope of Work

Knotts Plumbing LLC is a plumbing contractor and performs plumbing-related services only. We do not perform roofing, drywall, tile, vapor barriers, or major concrete work.

Any work performed outside of our trade at the Customer’s request will be billed at an additional rate for labor, materials, and time.

2. Estimates and Pricing

Estimates are based on initial inspection and provided details. Pricing may change if additional issues, hidden conditions, or code violations are discovered.

Additional work requires Customer approval and will be billed accordingly.

3. Change Orders

All changes to the original scope must be approved in writing (including email or text) and are due immediately upon authorization.

4. Project Readiness and Trip Charges

Customer must notify Knotts Plumbing LLC when the project is ready for the scheduled phase.

If the site is not ready upon arrival:

• A trip charge will apply 
• Work will not proceed until the site is  ready 

5. Customer-Supplied Materials

Customer is responsible for the completeness, compatibility, and functionality of any materials they provide.

Additional labor, delays, or repeat trips caused by faulty, incorrect, or missing materials will be billed at our standard rates.

6. Layout Responsibility

Customer must provide layout details (cabinets, fixtures, appliances, etc.) prior to installation.

Failure to do so may result in additional charges for relocation, rework, or modifications.

7. Site Access and Conditions

Customer must provide safe, clear, and unobstructed access to all work areas.

Additional charges may apply for:

• Unsafe conditions 
• Obstructions 
• Delays caused by site unreadiness 

8. Existing Conditions and Water Damage

Knotts Plumbing LLC is not responsible for:

• Pre-existing plumbing issues or hidden/deteriorated systems 
• Water damage caused by system failure or existing conditions 
• Failure of existing pipes, fixtures, or components that are corroded, brittle, or defective 

Customer acknowledges that plumbing systems may contain concealed or deteriorated components that may fail during or after service.

9. Permits and Code Compliance

Unless otherwise agreed in writing, Customer is responsible for permits and inspections.

Knotts Plumbing LLC is not responsible for:

• Pre-existing code violations 
• Corrections required due to prior work 

10. Payment Terms

Payment is due upon completion of work unless otherwise agreed in writing.

Late Payments

A 15-day grace period applies. After 15 days, interest will accrue at 1.5% per month (18% annually), or the maximum allowed by North Carolina law, whichever is less.

Returned Payments

A $35 fee will be charged for any returned or declined payment.

11. Payment Method Policy

Knotts Plumbing LLC reserves the right to:

• Refuse checks at any time 
• Require certified funds 
• Require payment in advance or at time of service 

12. Collections and Legal Enforcement

NOTICE OF RIGHT TO FILE LIEN:
Pursuant to Chapter 44A of the North Carolina General Statutes, Knotts Plumbing LLC reserves the right to file a Claim of Lien against the improved property for unpaid labor or materials.

Customer agrees to pay all costs of collection, including but not limited to:

• Attorney fees 
• Court costs 
• Administrative costs 
• Lien filing and enforcement fees 

13. Right to Suspend Work

Knotts Plumbing LLC reserves the right to stop work immediately if:

• Payment terms are not met 
• Unsafe conditions exist 

Customer remains responsible for all work performed up to that point.

14. Limitation of Liability

To the maximum extent permitted by law, Knotts Plumbing LLC’s total liability for any claim shall not exceed the total amount paid by the Customer for the specific service giving rise to the claim.

Knotts Plumbing LLC shall not be liable for any indirect, incidental, or consequential damages.

15. Delays

We are not responsible for delays caused by:

• Other contractors 
• Weather 
• Material shortages 
• Events beyond our control 

16. Media, Documentation, and Advertising

Knotts Plumbing LLC may document work performed via photographs and/or video for quality control, documentation, insurance purposes, and dispute resolution.

Customer grants Knotts Plumbing LLC a non-exclusive, royalty-free, perpetual license to use such media for marketing and advertising purposes.

We will make reasonable efforts to exclude personal identifying information; however, complete anonymity cannot be guaranteed.

Customers may opt out of marketing use by providing written notice prior to the start of work.

17. Dispute Resolution and Venue

This Agreement shall be governed by the laws of the State of North Carolina.

Any legal action shall be brought exclusively in the courts of Davidson County, North Carolina, and both parties consent to jurisdiction in such courts.

18. Entire Agreement

This document, together with any signed estimates or written agreements, constitutes the entire agreement.

No verbal agreements shall be binding unless reduced to writing