Privacy Policy

Privacy and Communication Policies – Knotts Plumbing LLC

1. Privacy Policy

Knotts Plumbing LLC collects customer information including:
Name, phone number, email address, service address, and payment information.

Use of Information

This information is used for:

• Scheduling services 
• Performing plumbing work 
• Billing and invoicing 
• Customer communication 

Information Sharing

We do not sell customer data.

We may share information only with: Payment processors and financial institutions, Business software providers (CRM, scheduling, and invoicing platforms, and Legal authorities when required by law 

Data Security:

We implement reasonable administrative and technical safeguards to protect your information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Knotts Plumbing LLC is not responsible for data breaches or security incidents occurring at the level of third-party vendors, software providers, or financial institutions.

Security Notice

Knotts Plumbing LLC will never request changes to payment methods or payment instructions through unsolicited or unverified email communications.

Customers are responsible for verifying any payment-related changes by contacting our office directly to prevent fraud or identity theft.

Contact Information

For questions regarding this policy, please contact: knottsplumbing@outlook.com
2. SMS / Text Messaging Policy

By providing your phone number, you consent to receive text messages from Knotts Plumbing LLC.

Message Types : Appointment reminders, Service updates, Billing notifications, Message Frequency

Message frequency varies based on service activity.

Charges

Standard message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP.

Consent

Consent to receive text messages is not a condition of purchase.

Message delivery is subject to your mobile carrier and may be delayed or not delivered.

3. Email Communication Policy

By providing your email address, you consent to receive:

• Estimates 
• Invoices 
• Service-related communications 

We do not send unsolicited marketing emails and do not sell your information to third parties.

Customers may request to opt out of non-essential communications at any time. Effective Date 4-18-2026